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Helpline comments or complaints form

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Helpline comments or complaints form

If you have contacted us recently, we would very much appreciate it if you could give us some feedback on your most recent call.

We will keep all your comments confidential and anonymous, unless you give us permission to use your responses.

We aim to provide the best service we can. Your comments will help us develop the service to ensure that it meets the needs of all our callers.


1. Using the helpline








If other, please specify:

2. About the helpline











If other, please specify:

3. Your call


ExcellentGoodAdequatePoor
a)I felt you recognised my concern
b)I felt listened to
c)explanations were clear and understandable
d)I had confidence in the information


4. Information




ExcellentGoodAdequatePoor
a)content
b)quantity
c)style/presentation



5. Comments or complaints

Are there any comments you would like to make about the service you received when you contacted the Helpline?  Your comments can be positive or negative; we just want your point of view. 

Making a complaint

If you are making a complaint, please include the following:

  • the date of the situation that you are complaining about
  • the details of your complaint
  • how you would like us to contact you (by letter, email or telephone). 

All information given will be treated as confidential.

NSE will reply to your complaint within seven working days. 





6. Optional

If you ticked the box above about using your comments in promotional materials, please provide your contact details as we will contact you directly in order to get written permission.







7. About you

Finally, it would be helpful if we could ask you a few questions about yourself. We like to know the range of people who use our Helpline in order to make sure we are reaching different age groups, geographical regions and people from different ethnic groups. If you would prefer not to answer these questions please leave them blank.

















If other, please specify:

How would you describe your ethnic group or ethnic origin?





If other, please specify:





If other, please specify:





If other, please specify:




If other, please specify:



If other, please specify:


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