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Helpline takes evening calls until 8pm on Wednesdays
Epilepsy Society is opening its confidential helpline to evening callers. This will give people more time to talk about epilepsy and issues surrounding the condition.
From 3 October Epilepsy Society’s trained helpline operators will take calls until 8pm on Wednesday evenings from people who find it difficult to get to a phone during the day.
Christine Brock, helpline team leader, said: ‘We know callers appreciate the helpline and have asked for it to be open in the evening too. Currently, it is available Monday to Friday 9am to 4pm. Now we are delighted to be offering the new service on Wednesdays from 9am to 8pm, on a six-month pilot scheme.
‘Thanks to a grant from a family trust, we are able to reach out to more people affected by epilepsy, especially those people not able to call during office hours.’
Epilepsy Society’s accredited helpline on 01494 601 400 has been giving information, time to talk and emotional support to people with the condition and their families and friends for 21 years and has been used by 100,000 callers to date.