helpline 01494 601 400

help with benefits applications and appeals

If you are applying for benefits for the first time, reapplying after a change in your circumstances or appealing a benefits decision, there are organisations that may be able to help you.

The following organisations are listed alphabetically, with a short description of the help they may be able to offer. 

Advice Guide from Citizens Advice

03444 111 444 (England)
03444 772 020 (Wales)
Comprehensive information about benefits. Also signposts to your local Citizens Advice office.

Civil Legal Advice

0345 345 4345
You can use this service to find local sources of legal advice and aid.

Community Money Advice

01743 341 929
National charity offering free advice, through community money advice centres, to help people overcome their money, or debt, problems.

Contact a Family

0808 808 3555
Charity for families of children with disabilities up to age 25. Offers benefits advice and information. Although they are not able to offer 'case work' such as filling in forms or representing people at appeal, they can help to explain complex decisions and how to proceed with appeals.

National Debtline

0808 808 4000
Charity offering free, confidential and independent advice on money and debt management. Run by the Money Advice Trust.


0808 800 3333
Comprehensive advice and information on benefits for people with disabilities.


0808 802 2000
Help with accessing benefits, grants and other financial help, including a benefits calculator.