helpline 01494 601 400
20/08/2019

Epilim and Frisium should be back in stock by end of August

UPDATE: We have been informed by Sanofi that stock levels of their medicines, including Epilim and Frisium, should be back to normal before the end of August 2019.

Sanofi has issued the following statement:

"Following problems with the implementation of a new IT system (ITS) by our global third-party logistics provider at their warehouse in Chapeltown*, pharmacies in the UK have experienced delays in the delivery of some Sanofi medicines.

Deliveries of Sanofi medicines have now been increased significantly and we expect stock levels at our wholesale suppliers to be back to normal before the end of August 2019.

Patients who have concerns about the availability of a Sanofi medicine should get in touch with their pharmacist, who can contact the appropriate wholesale supplier to check stock availability in their area. If pharmacists have additional enquiries regarding overall stock availability, they can contact Sanofi Customer Services on 0800 854 430 so that we can assist and help resolve the issue."

*In July 2018, Sanofi signed a binding agreement to transfer our warehouse located at 51 Cart Road, Chapeltown, South Yorkshire, S35 2PF to our global logistics provider.  At the same time, Sanofi entered into a long-term distribution agreement with this same logistics provider to become our distribution partner in the UK.