sending in your PIP form
You should be given a return envelope with your form, which means you can return the form free of charge. You need to include your completed form (with the return address showing through the window in the envelope), and photocopies of all the additional information you are sending.
Take a photocopy of your completed form before you send it back, for your own records and in case the form goes missing.
If you receive additional information after you have sent in your form, and you would like this to be considered with your application, take a photocopy of it and send a copy to the DWP as soon as possible, with your name and the reference number on the top of your PIP form. The address to send it to should be on the covering letter you got with your application form.
what happens next?
Most people will be asked to attend a face-to-face consultation to assess their condition against the criteria. This will be with a health professional (an 'assessor') chosen by the DWP, not with your own doctor. They will look at your form, and any other evidence you have, for example from your GP or consultant. You can take someone with you to your consultation, such as a family member, carer, advocate or professional adviser.
If you cannot attend the face-to-face consultation, tell the DWP as soon as possible. The assessors may be able to arrange a consultation at your home if you are unable to travel. If you do not attend without giving a good reason, you will lose your claim for PIP.
The health professional will be assessing you as soon as you arrive at your appointment. It is important that you are as open, honest and clear as possible about how your condition affects you so that they can understand what your condition is like, and how the activity criteria apply to you.
The assessor will report back to benefit decision makers (‘case managers’) at the DWP to decide whether you should receive PIP and at what rate. If you are awarded PIP, you will be told how much benefit you will receive and for how long this will last: either two, five or ten years depending on your condition. At the end of this time, you will have to apply for, or be assessed for, PIP again.
What if my claim is unsuccessful?
If you are not awarded PIP the DWP will write to you to explain why this decision was made. If your claim for PIP was unsuccessful, or if your situation has changed and you want the DWP to look at this again, you can challenge this within one month of the date of the decision, by asking for a ‘mandatory reconsideration’.
Bear in mind that if you have been awarded PIP but at a lower rate than you wanted, and you ask for a reconsideration, the DWP will reconsider your whole award, and you may lose what you have been awarded. If you do ask for a mandatory reconsideration, and you are not happy with this reconsideration outcome, you can appeal, and you need to do this within one month of the mandatory reconsideration decision letter that you have received.