helpline 01494 601 400

when you arrive

Please bring your completed forms to reception. We will admit you to the centre and introduce you to a nurse and key worker who will coordinate your stay.  You will be given a full tour of the centre and all the facilities.

Your room

You will be given your bedroom number when you arrive.

Rooms will have a single wardrobe and several small drawers to keep your belongings in.  

Please bring £5 as a deposit (which we will give back when you leave) for keys to a storage area in your room.  This gives you somewhere safe to store your valuables here.  

Before you go to sleep, please make sure that you can reach the call bell.

Your admission medical and health assessments

Soon after you arrive you will have an ‘admission medical’ with a doctor (called a ‘senior house officer’). This usually lasts for about two hours. Please bring someone with you, such as a relative, who knows you well. They will need to stay throughout this admission medical.

During your assessment

You will usually see many different specialists during your assessment. This may include:

your consultant and a senior house officer (SHO)
EEG and MRI technicians
a psychologist and psychiatrist
a social worker and occupational therapist.

This multi-disciplinary team will focus on the medical, social and psychological impact of your epilepsy to try to bring your treatment in line with your personal needs.


Observation is a very important part of your assessment and staff will need to observe you throughout your stay. For this reason, we ask you not to leave the centre unless you are with a member of staff.

There is audio monitoring in the bedrooms in case you have a seizure while on your own.

There is also video and photographic observation throughout the centre. We will ask you to sign a consent form to show that you understand that this is a standard part of the assessment process.

EEGs and MRIs

Your first week may include an EEG (electroencephalogram) and MRI (magnetic resonance imaging). If you think you cannot have an MRI (for example, if you have a heart pacemaker or vagus nerve stimulator) please tell us as soon as possible. If you are not sure if you can have an MRI, please ask us.

Video telemetry

If you need to have video telemetry, you will be asked to stay in a bedroom where a video camera will record your activities day and night. You will have a portable EEG which monitors your brain activity as you move around. Video telemetry means that if you have a seizure we can compare the electrical activity of your brain with what is happening to your body. The results can help identify the type of seizure you are having, and the most appropriate treatment.  We will ask for your written consent before having video telemetry.  This gives permission to hospital and centre staff to view your recordings.