comments, compliments and complaints
Peter Worthington, Chairman
Clare Pelham, Chief Executive
Comments, compliments and complaints form
We welcome all feedback and take it seriously as it helps us to improve.
How will we respond?
If you would like to provide a comment about what we do or a compliment for one of our staff or volunteers, we will aim to thank you promptly with a reply within the week.
If you wish to make a complaint, we will aim to resolve the complaint promptly with a reply within the week. But, if this is not possible or if the complaint is of a serious nature, we will write to you within the week explaining that we will be conducting an investigation into your complaint. We will write to you again with the results of the investigation. If you are unhappy with the results of the investigation, there will be an opportunity for a further review and this will be explained in the letter.
If your complaint is gambling-related, you can also contact IBAS (Independent Betting Adjudication Service) on 0207 347 5883 or via their website www.ibas-uk.com
How to provide a comment, compliment or complaint
Alternatively, you can write to us at this address: Company Secretary, Epilepsy Society, Chesham Lane, Chalfont St Peter, Bucks, SL9 0RJ