helpline 01494 601 400

visitors, weekend leave and practicalities

Visitors

Visiting times

Visiting times are:

Monday – Friday: 12pm (noon) – 9pm
Saturday and Sunday: 10am – 9pm.

Overnight accommodation

If visitors require overnight accomodation they can book into a local bed and breakfast or alternatively they can stay on site at the centre in Dearmer House:

 

Single room ........................................................................................... £28
Double/twin room .................................................................................. £54
Single occupancy in double/twin room…...................................................…£40

 

Prices include:

  • Continental breakfast
  • Room with TV, radio alarm clocks and washbasins
  • Kitchen facilities available
  • TV lounge
  • Towels
  • Shared luxury bathrooms
  • Payphone
  • Car park at rear

To book accommodation at Dearmer House, please call 01494 601435.

Meals are sometimes available to buy for visitors through the housekeeper. There is a cost for this service.

Weekend leave

Weekend leave is usually from 2pm on Friday to 9pm on Sunday.

We ask that you do not take weekend leave during the first seven days of your assessment or if you are in the process of medication changes.

Meals

Breakfast: 8am – 9am (Monday – Friday) and 8am – 10am (weekends)  
Cereals, toast, fruit and yoghurt.

Lunch: 12.30pm
Hot and cold food selection, with vegetarian options and a selection of desserts.

Tea: 5.30pm
Hot and cold food selection with vegetarian options.

Please let us know at least seven days before you come to stay if you have any special dietary requirements so that we can make arrangements for your food.

What to do if someone has a seizure

If you see other people having seizures during your stay please do not intervene. Staff are trained in managing seizures and in first aid.

Code of conduct

We want you to feel relaxed and comfortable during your stay. Unacceptable or anti-social behaviour will result in someone being asked to leave the centre immediately. This includes:

  • anyone who takes illegal substances or alcohol
  • anyone who is physically or verbally aggressive or intimidating, including racial or sexual harassment
  • anyone who is physically intimate with another person.

Other services

The following services are available during your stay: an optician, a hairdresser, a chiropodist, taxis and an emergency dentist (off-site).

Laundry facilities

There are washing machines available for you to use in the centre.  Please only use these machines with supervision, and only between 7am – 10am, and 7pm – 10pm. 

Shops

There is a coffee shop on-site, and a Spar shop and post office in the village.

Smoking

Sir William Gowers Centre is a no smoking centre. There is a designated area outside the centre where smoking is allowed.

Phones and mobiles

There is a pay phone in reception which you can use and receives incoming calls. The number is 01494 601 430. You can bring mobile phones into the centre. The use of mobiles is at the discretion of the ward sister.

When you leave

When you are discharged from the centre, please make sure that:

  • you have had all of your appointments
  • you arrange transport home, by 12 noon the day before
  • you have any tablets that you need to take home with you
  • you have packed all your belongings

Please complete a patient satisfaction survey before you leave.