helpline 01494 601 400
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privacy and cookie policy

1 About this policy

This website privacy and cookie policy aims to help you to understand what information Epilepsy Society might collect about you through our website and how we use it. This privacy and cookie policy statement applies solely to information collected through

2 About Epilepsy Society

2.1 This website is owned and operated by Epilepsy Society (a Registered Charity No. 206186 and a Company Limited by Guarantee No. 492761) ("Epilepsy Society"). 

2.2 Our registered office is at Chesham Lane, Chalfont St. Peter, Buckinghamshire SL9 0RJ.  You can contact us at this address, by telephone on 01494 601 300 or by sending an email to

2.3 We are supported in a number of areas of our work by educational grants from pharmaceutical companies. We do not promote any of the drugs manufactured by those or any other pharmaceutical companies.

2.4 When we refer to ‘we’ or ‘our’ we are referring to Epilepsy Society.  When we refer to ‘this website’ we are referring to

3 Information we collect

3.1 When you participate in, access or sign up to an Epilepsy Society service we may receive personal information about you.  This includes when you:

  • sign up for our e-newsletter
  • contact us by email
  • carry out a transaction through our online shop
  • make a donation
  • join through our membership form
  • complete a survey

3.2 The personal information you provide may include your name, email address, postal address, telephone number, mobile number or date of birth.

3.3 By submitting your details, you enable us (or a third party, where applicable) to provide you with the service you have requested.

3.4 Epilepsy Society also uses cookies (see section 7 below for details) and collects IP addresses of visitors to this website.  We also collect statistics on website visits both at web server level and using Google Analytics.

4  How we use the information we collect

We will use your personal information in the following ways:

  • To ensure that content from our website is presented in the most effective manner for you and for your computer
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us (eg to fulfil an online shop order)
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To notify you about changes to our service or to provide you with password reminders (‘service administration’ purposes)
  • To analyse and improve our website
  • To identify the location of users, to block disruptive use and to establish the number of visits from different countries (by using IP addresses).

5  Personal information and the Data Protection Act

Any personal information you submit through this website is covered by the Data Protection Act 1998 and will be kept in accordance with this Act. We do not share email addresses or other contact details with any other organisations without your consent.

6  Personal information on the Forum

Our forum is now closed as of Nov 2016. 

7  Cookies

7.1 What is a cookie?

A cookie is a small text file of letters and numbers that a website’s server saves to your computer.

Cookies provide useful information that can help in many ways, for example:

  • They mean you can use a site more efficiently and save time by not having to re-enter your full login details or preferences each time you visit.
  • They can make sure you receive the most relevant information and advertising from the site.
  • Cookies can help analyse how visitors interact with a site so that it can be improved.

You can find out more about cookies at and

7.2 Epilepsy Society website cookies

This website uses the following types of cookies:

  • Strictly necessary cookies - These cookies are essential in enabling you to move around the website and use its features.
  • Functionality cookies - These cookies remember choices you make to improve your experience.
  • Performance cookies - These cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
  • Targeting cookies - These cookies are for 'behavioural advertising' or 'remarketing'. They track your visits around the web and show you relevant online adverts based on your interests. We use carefully selected third parties to set these cookies during your visit.

Some of the cookies we use are session cookies and others are persistent cookies. A session cookie only lasts for the duration of your visit to the website. A web browser normally deletes session cookies when the browser is closed. A persistent cookie will outlast your visit. For example, these cookies could be used to record a vital piece of information such as your preferences.

None of the cookies we use collect personal data about our website visitors.

By using our website, you agree that we can place these types of cookies on your computer.

For more information on the cookies we use on this website, please see our information on first party cookies and third party cookies.

7.3  How to reject cookies

If you do not want information to be collected through the use of cookies you can access the option, available in most browsers, to accept or reject the cookie feature.

Most of the website will work without cookies but please note that cookies may be necessary to provide you with access to certain parts of this website or to certain features available on our website (for example, your membership area username will not be remembered if you reject cookies). 

You can also opt out of Google Analytics tracking by installing a browser plug-in from Google. 

Information about first party cookies.

Information about third party cookies.